Service Overview
Total Assurance, Ensuring Stable Equipment Operation
Zhejiang Jiade Packaging Machinery Co., Ltd. offers comprehensive standard services to ensure the safe and stable operation of our equipment.
These services include fault diagnosis, troubleshooting, preventive maintenance & risk mitigation, and user maintenance training, providing complete protection for customers during the warranty period.
Strict Quality Assurance System
High-level Technical Support Team
On-site Maintenance and Training
Technical Support
Timely Fault Resolution,
Ensuring Production Continuity
Jiade offers both remote and on-site technical support to assist users in resolving
equipment malfunctions in a timely manner. Remote support is available 24/7,
and on-site engineers are dispatched as needed, ensuring that equipment
malfunctions are quickly resolved, and production continuity is maintained.
On-site engineer support
Rapid fault resolution, minimizing downtime Detailed troubleshooting guidance provided
Hardware Maintenance
Comprehensive Hardware Maintenance, Ensuring Long-Term Equipment Stability
Jiade provides comprehensive hardware maintenance support, including hardware repair and spare parts sales services. Users can ship faulty components back to us, and we will repair and return them as soon as possible, ensuring long-term equipment stability.
- Hardware repair and spare parts sales services
- Preferential pricing on spare parts
- Timely repair and return service
- Ensures long-term stable equipment operation
Customer Support
Comprehensive Customer Support, Ensuring User Satisfaction
Jiade provides remote consultation services, software upgrade services, on-site training services, and complete technical documentation support, ensuring that users receive comprehensive support and guidance throughout equipment operation.
Remote Consulting Service
Quick Problem Solving: Remote guidance for seamless operation.
Convenient Support: Get help anytime,anywhere.
Software Upgrade Service
Optimized Functionality: Expert support for structural optimization.
Minimal Business Impact: Joint confirmation ensures stability.
On-Site Training Service
Enhanced Maintenance Skills: On-site training boosts expertise.
Operation & Maintenance Mastery: Tailored for operators & maintenance staff.
Comprehensive Documentation Service
Complete Design Package: Provides DQ, FAT, and other documents.
Validation & Certification Support: IQ, OQ files, and GMP assistance.
Customer Service
Professional Customer Service, Protecting Customer Rights
- Machine warranty of one year, life-long maintenance
- Organize technical exchange activities related to equipment maintenance
- Set up a user complaint center to ensure that user complaints are handled in
- the shortest possible time
